Question 1

Are the paintings for sale original?

Accepted Answer

Each painting available for purchase is not an original work, but is printed using extra-high-definition printing technology; the original work is retained by the artist and is not for sale.

Question 2

Sizes and prices of paintings with frame

Accepted Answer

Each painting includes a self-selected wooden picture frame (all styles are at the same price). Price differ with different paintings and sizes, and the prices marked on the web pages of each painting shall prevail.

Question 3

Payment method

Accepted Answer

Accept PayPal (credit card), PayMe and bank transfer (HSBC for Hong Kong / ICBC for Macau)

Question 4

I don't have a PayPal account, can I still pay with a credit card?

Accepted Answer

Customers who wish to pay by credit card but do not have a PayPal account can still pay via PayPal at checkout. After selecting the goods, choose to pay with PayPal; after entering the PayPal payment page, you do not need to log in to PayPal, just select "Pay with debit or credit card" and enter the credit card information to complete the payment as follows:

Question 5

About shipping fees

Accepted Answer

Shipping to Hong Kong and Mainland China: Free Shipping
Shipping to Taiwan and other overseas regions: Additional shipping charges are required, please contact us for details directly via [Email: agapeart.ym@gmail.com] or [WhatsApp (852)92666263]

Question 6

About returns and exchanges

Accepted Answer

After receiving the painting, if you find any damage, please take a photo of the damaged part and send the picture to [Email: agapeart.ym@gmail.com] or [WhatsApp (852)92666263] for enquiries.
If the damage of the painting is caused by human factors but not caused by  delivery process or packaging problems, Agape Art will not proceed return or exchange of the goods.

Q&A for purchasing

常見問題